- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
In the UK you can expect to receive your goods within 5 working days. International shipping will take longer and will depend on the location.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based.
Preregistration for events reserves you a place within the specified event. Event preregistrations are non-refundable as a place has been reserved for you. If you have problems getting to an event or need to cancel, please contact us and we will make every effort to resell your ticket.
Cancellation of Product Orders
If you wish to cancel your order, please contact us immediately. If you order has not been shipped we should be able to refund you in full. If your order has already been shipped, please see the returns section above.